1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Information
When you place an order or create an account, we may collect your name, billing address, shipping address, phone number, email address, and payment information.

• Usage & Device Information
We may automatically collect information about your device (such as IP address, browser type, operating system), browsing behaviour (pages visited, time spent, etc.), and cookies.

• Communications
If you contact us (by email, chat or other means), we may keep records of those communications.

• Marketing & Preferences
If you sign up for newsletters or choose to receive marketing messages, we collect that preference information, and optionally data like gender or interests if you provide them.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Processing and fulfilling orders (shipping, invoicing, confirmation emails)

• Responding to your customer service requests and communications

• Improving, maintaining, and optimizing our website and user experience

• Sending promotions, offers, updates, and other marketing materials — only if you’ve opted in

• Preventing fraud and ensuring security

3. Cookies, Tracking & Similar Technologies

We use cookies and similar tracking technologies to:

• Make our website work properly (essential cookies)

• Analyze website usage (analytics cookies)

• Improve user experience (e.g. remembering preferences)

• Serve targeted advertising (only if you’ve allowed it)

You may choose to disable cookies via your browser settings, though that may limit some features on our website.

4. Sharing Your Information

We may share your personal information with third parties for necessary functions:

• Service Providers who help us with order fulfillment, shipping, payments, hosting, marketing tools, etc.

• Legal Requirements when we believe it is required by law, to comply with legal processes, protect rights, safety, or property.

We do not sell your personal data to third parties for their marketing use.

5. Data Retention

We will retain your personal information only for as long as needed for the purposes set out in this policy, including for legal, tax, or accounting requirements. When no longer needed, we will securely delete or anonymize the data.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Access: To request a copy of the information we hold about you

• Correction: To update or correct any inaccurate information

• Deletion: To request deletion of your personal information

• Object / Withdraw Consent: To stop processing or using your data for certain purposes (e.g., marketing)

• Data Portability: To receive the information in a structured, commonly used format

If you wish to exercise any of these rights, email us at contact@hugmecovers.com (or other contact).

7. Security

We take reasonable measures to protect the security of your personal data. This includes using encryption, secure servers, regular security assessments, and limiting access to data to only those who need it.

However, no system is perfect - we cannot guarantee that our systems are 100% secure, though we strive to use best practices.

8. Children’s Privacy

Our services are not intended for children under the age of 13 (or the legal age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we may have collected data from a child, please contact us and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact: contact@hugmecovers.com